MediServe Support Keeping Your Service Running Smoothly
Peace of mind - MediServe Support
Keeping your equipment running smoothly is crucial to the success of your practice. Faulty diagnostic equipment can be a major inconvenience, leading to delays in consultations and even the cancellation of appointments.
Numed Healthcare offer a complete product support package called MediServe, which protects you against the potential cost, inconvenience and downtime of technical issues. This gives you the peace of mind that your service will continue to run smoothly no matter what may happen.*
Key Features and Benefits
-
Unlimited Technical Support
Giving you the peace of mind that someone is there to help whenever you need it
-
Full Annual Service & Calibration
Keeping your equipment in the best possible condition for years to come
-
Unlimited Equipment Repair
No unexpected and expensive repair costs, including accidental damage cover*
-
Inclusive Loan Equipment
Keeping your service running whilst your equipment is being serviced or repaired
MediServe Support goes above and beyond the manufacturer's warranty to fully protect your equipment:
| Features | Manufacturer's Warranty | MediServe Support |
|---|---|---|
| Limited technical support | ||
| Limited repair cover | ||
| Unlimited technical support | ||
| Unlimited equipment repair cover, including parts and labour | ||
| Full annual service and calibration | ||
| Accidental damage cover* | ||
| Inclusive loan equipment | ||
| Re-installation of any associated software |
With MediServe Support there are no hidden costs and we don't charge you for parts and labour.
“Thank you for your support - I must say that you're always incredibly quick to sort issues out whenever I've rung. Very impressed with your response time and you have incredibly pleasant staff.”Lorna Prescott - Practice Manager, Beech Hill Medical Practice, Wigan
What makes us different?
Our products provide the complete solution for GP practices and are designed to save time, reduce costs and enhance patient care.
No one understands your equipment better than we do, and only we can provide the care your new device needs to ensure maximum accuracy and prolong its lifespan:
Our Customer Support Team
Our friendly UK based Customer Support team is here to quickly resolve any issues and answer any queries you may have. Our technicians have set the highest standards for technical support:
- Dedicated technicians who understand you need problems resolving quickly
- A customer satisfaction rate of over 99%
- Full remote desktop support means issues can be resolved quickly and easily
Our Engineering Team
Our manufacturer-accredited technical engineers test thousands of medical devices every year. We will ensure your equipment is 100% accurate, properly maintained and safe:
- Expert technical engineers using specialist equipment
- An average equipment turnaround time of less than 48 hours
- Maintenance of your equipment to all applicable CQC regulations
All of our I3 integrated diagnostic solutions include a year's MediServe Support as standard and this can be purchased separately on many of our other products.
“We are a large practice, over 35,000 patients, and have a lot of 3rd party software on site. Numed are by far the best support team we deal with, always helpful, always polite and get the job done.”Debbie Perry - IT Manager, Latham House Medical Centre
*Theft, water ingress or malicious damage are not covered
To find out more about MediServe Support
telephone: 0114 399 0010 or email: mediserve@numed.co.uk
